Q: What is tallow?

A: Tallow is an incredibly nourishing, vitamin-rich form of pure, rendered animal fat that is quickly making a big comeback in skincare. The tallow we use is rendered from the interior fat tissue (suet) of the cow after it has been processed. During the rendering process, the suet is gently heated, causing the pure oils to melt away from the rest of the tissue. Those pure oils then solidify to form ultra moisturizing tallow!  We ONLY use tallow from organic and grass-fed cows that were raised outside on pasture. Healthy animals in turn produce healthy tallow that contains a high concentration of fat soluble Vitamins A, D, K in a balanced combination with their activators (all of which are extremely important for skin health and overall health). Grass-fed tallow also contains Vitamin E, conjugated linoleic acid (CLA) which is anti-inflammatory as well as palmitoleic acid with has natural antimicrobial properties. For more information on tallow and why it's so great for skincare, check out this detailed article from the Weston A. Price Foundation. 

Q: Do you offer a pickup option for local customers?

A: Yes! We are located in Murrieta, CA and love connecting with local customers at our headquarters. Orders must be placed online 24 hours prior to pickup and the "local pickup" item must be added to your cart in order to enable this option.

Q: I'm experiencing some irritation from using your natural deodorant. What can I do?

A: Some individuals experience irritation from the baking soda in our deodorant. The good news is, this can be worked through in most cases. Your pits may need some time to adjust to the rough or alkaline nature of baking soda. If irritation persists or becomes painful, please discontinue the use of our regular deodorant and consider re-introducing it later. Click here for more detailed information on baking soda sensitivity and other issues on our blog. For any other questions or specific concerns, please contact us at hello@primallypure.com. We want your pits to be happy and stink-free and will help in any way we can!

Q: Do you offer wholesale pricing?

A: At this time, we are a direct-to-consumer brand. We do not do not offer wholesale pricing as we are committed to offering our customers fair price points and providing consumers with the freshest and highest quality products available.

Q: Do you offer samples?

A: We do not currently offer samples. We work very hard to make the best natural skincare products on the market and are confident that you will be happy with your order. However, if you are unsatisfied with an item, please get in touch with us at hello@primallypure.com so that we can work with you to find a resolution.

Q: Are your products safe for kids?

A: Extra caution should always be taken when using products that contain essential oils on children. Even though the essential oils in our products are 100% natural and organic, they are still extremely concentrated and potent. Spot testing is a must when using our products on children. For infants, we recommend sticking to our line of super gentle baby products formulated without essential oils.

Q: Are your products safe to use while pregnant/nursing?

A: Taking extra precautions when it comes to nurturing little lives is of the utmost importance to us. We’ve done extensive research in regards essential oil use during pregnancy + while nursing, and feel confident that all of our products (aside from Fancy Face Serum for which we offer a pregnancy-safe version) do not pose a risk for pregnant/nursing women. Check with your healthcare practitioner prior to use if you have questions/concerns.

Q: How do I login to my subscription account?

A: It's likely that upon first subscribing, you checked out without creating a subscription account. To log in, you'll need to create an account first by associating your order with an account. We made it simple and you can use the link below to create your account: https://primallypure.com/account/register Please use the same email address used when placing your first order. Once logged into your account, you'll be able to swap scents, change frequency, skip an order and more!

Q: What's your return policy?

A: We work tirelessly to create natural products that are safe, effective and enjoyable to use. We want you to be 100% pleased and satisfied with your order. If for some reason you aren't happy with your order or have any questions, shoot us an email at hello@primallypure.com so that we can work on finding a resolution.

Q: When will I receive my order if it's shipped outside the US?

A: We strive to fulfill and ship orders within 3 days of receipt and use USPS as our carrier. You will receive tracking information as soon as your item has shipped. Depending on the country and its import regulations, there may be delays due to clearing customs or a duty imposed by the governing authorities for which the recipient is responsible.