Orders are typically processed within 1–3 business days before shipping.

After your order has been fulfilled, it may take up to 3 business days for the shipping carrier to pick up and scan your package. During this time, your tracking may display statuses such as Shipping Label Created, USPS Awaiting Item, Pre-Transit, or Awaiting Carrier Pickup. All orders ship from Murrieta, California.

Estimated delivery times after carrier acceptance:

U.S. Standard Shipping: 5–10 business days
U.S. Express Shipping: 1–3 business days
International Shipping: Up to 10 business days, plus any customs processing time.

Please note: These are estimated timeframes. During holidays, promotions, or periods of high order volume, processing and shipping times may take a little longer.

If your order exceeds the estimated time frame above, please contact us at [email protected], and we'd be happy to help.

Pure Rewards is our free loyalty program designed to reward you every time you shop! Earn points on eligible purchases and other qualifying activities, then redeem them for exclusive rewards, unlock VIP tier benefits, and enjoy member-only perks. Learn more or join for free HERE.

We want you to love every Primally Pure purchase, which is why we offer a 60-day return and exchange policy.

You may return or exchange eligible items within 60 days of your order being fulfilled, even if they have been opened or gently used. Simply start your return or exchange through our Return & Exchange Portal.

If your order arrives damaged, is missing, or is marked as delivered but you haven't received it, please contact us at [email protected] within 15 days of delivery so we can investigate and make it right.

*All requests are subject to review by a third-party provider. Customers found to be abusing our policies may be ineligible for future returns, exchanges, or claims.

Shipping costs are calculated after all discounts have been applied.

Standard Shipping: $8, or free on U.S. orders over $65 after discounts have been applied. Orders under $65 after discounts do not qualify for free shipping. Standard Shipping is available for P.O. Boxes.

Express Shipping: $15. Express Shipping is not available for P.O. Boxes.

International Shipping: Shipping rates vary by destination and include applicable duties and taxes. To view available shipping options for your country, select your location using the country selector on our website.

Subscriptions: All subscription orders ship free via standard shipping!

Warm Weather Reminder: We recommend bringing your package indoors as soon as possible after delivery, especially during warmer months, to help protect the quality of your products.

We are not currently in any retail locations, but we’re always evaluating opportunities that will allow us to offer fair prices with the freshest and highest quality products available.

Worry-Free Delivery is optional package protection that can be added to your order at checkout for extra peace of mind.If selected, it can help protect your order if your package is lost in transit, damaged during shipping, marked as delivered but not received, or if you receive the wrong item. Coverage details specific to your order will be displayed at checkout and included in your order confirmation email.If you need to file a claim, you can do so through the Seel Resolution Center using the link provided in your confirmation email.

We do not currently offer local pickup. All orders are shipped directly to the address provided at checkout.

This could be due to using multiple codes for one order. At this time we are only able to honor one promo code per transaction, which includes subscription orders (a free shipping code is automatically applied at checkout). If you are only using one code, make sure you enter the code in the gift card or discount code“ area on the right hand side of the screen at check out. If you are still experiencing problems, please reach out to our team at [email protected] and we'd be happy to help.

Thank you for sharing Primally Pure with your friends! Please fill out a form to send your friend(s) an email with a unique link or promo code to be entered at checkout. Your friends order must be at least $50.00 and subscriptions are not eligible. Once they make their purchase, you will be awarded $10.00 to use towards your next purchase of $50.00 or more.