Once your order has left our facility, you will receive an email containing tracking information that you can reference to see any updates on its status.

Please email our team at hello@primallypure.com and make sure to provide your name, email and your order# if you have it, along with the order updates you'd like to make. Our team is always happy to help!

If you purchased Worry-Free Delivery with your order, you can submit a claim HERE.

You'll simply need your order number and the email address used to place your order. Depending on the type of claim, you may be asked to provide additional information or photos to help with the review process.

The timeframe for submitting a claim depends on the type of issue.

• Claims for damaged, stolen, or wrong items should be submitted within 15 days of delivery.
• Claims for lost packages may be submitted after the required waiting period has passed.

All claims must be submitted within 60 days of your order date

We recommend filing your claim as soon as possible to help ensure a smooth review process. If you have any questions, our team is always happy to help at hello@primallypure.com.

Worry-Free Delivery is optional package protection that can be added to your order at checkout for extra peace of mind.If selected, it can help protect your order if your package is lost in transit, damaged during shipping, marked as delivered but not received, or if you receive the wrong item. Coverage details specific to your order will be displayed at checkout and included in your order confirmation email.If you need to file a claim, you can do so through the Seel Resolution Center using the link provided in your confirmation email.

Timing for international orders can vary. We strive to fulfill and ship orders within 3 days of receipt and use FedEx as our carrier for international orders. Depending on the country and its import regulations, there may be delays due to clearing customs or a duty imposed by the governing authorities for which the recipient is responsible.

At this time we are not offering local pick-up but we hope to have it available in the future.

If you purchased Worry-Free Delivery with your order, you can submit a claim HERE. You'll simply need your order number and the email address used to place your order. Depending on the type of claim, you may be asked to provide additional information or photos to help with the review process.

If you have any questions or need assistance, please don't hesitate to reach out to us at hello@primallypure.com, we're always happy to help.

We offer package protection at checkout to ensure delivery and damaged goods are covered no matter what! To file a claim, please use the link here to file a claim! CLAIMS PORTAL

If you opted not to purchase package protection, please email our team with an image of your damaged item for further assistance at hello@primallypure.com

Please submit a return request.

This could be due to using multiple codes for one order. At this time we are only able to honor one promo code per transaction, which includes subscription orders (a free shipping code is automatically applied at checkout). If you are only using one code, make sure you enter the code in the gift card or discount code“ area on the right hand side of the screen at check out. If you are still experiencing problems, please reach out to our team at hello@primallypure.com and we'd be happy to help.

Thank you for sharing Primally Pure with your friends! Please fill out a form to send your friend(s) an email with a unique link or promo code to be entered at checkout. Your friends order must be at least $50.00 and subscriptions are not eligible. Once they make their purchase, you will be awarded $10.00 to use towards your next purchase of $50.00 or more.