Frequently Asked Questions

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Real Customer Reviews

Overall rating: 5.0 / 5 from 3 reviews.

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Reviews

Got here so fast!

"I changed my shipping after I ordered because I couldn't wait and customer service was so helpful! Order arrived in just a couple of days after placing the order and during Christmas shipping craziness."

Jen W. (5/5)

Best customer service and wonderful products!

"This was my second order with Primally Pure and the Plumping Mist was a reorder and the Baby Balm, plus the lip balms were a new product that I wanted to try, especially since I was in a cold, dry climate at the time. All these products helped with keeping my skin and lips protected and moisturized! I will definitely be re-ordering these products!"

Terry P. (5/5)

Worth it! Arrived in 48

"Worth it! Arrived in 48 hours"

Lanai M. (5/5)

Q&A

Have shipping charges to Canada increased. I thought the last time I ordered shipping was $15 flat but now it is calculated as $33 for two deodorants!?
Hi there, Thanks for reaching out. We have recently updated our shipping carrier to DHL who we have negotiated the lowest possible international rates with. We know that rates to Canada have increased over the past year and we're so sorry about that! We believe this could be due to added regulations at the border. Please feel free to reach out to us at [email protected] if there are any other questions that we can answer. Best, Lauren

the pure promise

We use nature’s most precious elements to make non-toxic skincare products that support radiant skin, a healthy body + a happy self.

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no artificial anything

We use nature’s most precious elements and nothing more.

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Sustainably sourced

From small family farms to wildcrafted botanicals to ethically processed ingredients, we take sourcing seriously.

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made in the usa

Handcrafted with love in sunny southern California.

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happiness guaranteed

If you’re not 100% satisfied, we’ll give you your money back.