Product and shipping
"This was a gift for a family member and she has loved your products for some time now. Satisfied with product. It’s the way you ship it that is unacceptable. Please change from the usps shipping method to either UPS or FedEx. Horrible service, delayed shipping, tracking was not correct and arrived 4 days late. I was also charged an additional shipping fee, which when I was prompted to decline, I did so and was still charged."