Signing Up For Pure Rewards
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Pure Rewards is our loyalty program that rewards you for shopping with us! It’s free and easy to join! You can sign up by creating an account - all we need is your name and email address. If you already have a Primally Pure account, simply login and click "JOIN NOW" from your dashboard.
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You may need to activate your account, email us at hello@primallypure.com to get an account activation email/link.
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Our website requires your browser to allow cookies in order to login. If you can't login, even with the right username and password, you likely have cookies disabled on your browser. If you are using a browser that automatically blocks cookies (ex. DuckDuckGo) please use a standard browser and try again.
- In Chrome, go to Preferences > Privacy and security > and change to "Allow all cookies".
- In Safari, go to Preferences > Privacy > and be sure to uncheck "Block all cookies".
- On an iPhone, go to Settings > Safari > and untoggle "Block all cookies".
If these methods do not work we suggest trying in an incognito or private browser.
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Yes, you can email our customer support team to have them transfer your points to one primary account. We are only able to transfer your points, not tier status, order history, etc. Please note this can only be done once and is non-reversible.
Earning and Redeeming Points
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All members recieve at least one point for every dollar spent. Once you enter the Rose Quartz tier each dollar spent will earn you 1.25 points! Nephrite tier members receive 1.5 points for every dollar spent. Bian members receive 1.75 points per dollar spent. We also have double point days and promotions where you can earn up to 2 points per dollar. Points are awarded on the subtotal of the order (after discounts, gift cards, and before taxes and shipping).
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100 Points = $10
You may apply up to 400 points per order and only one code can be applied
Points expire 365 days from the day they were earned
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Your points are displayed on the Pure Rewards Account Page. You must login to your account to view your points.
If your points balance is not displaying please be sure to be using a standard web browser (not DuckDuckGo). If you are using a standard browser and are still not seeing your points balance, refresh your page and wait up to 30 seconds for them to load. If you have a popup blocker turned on this can also cause points not to display.
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Before or during checkout be sure to log in so you’re able to choose your reward. Ready to redeem points? You can choose one of the two methods below when redeeming points based on your checkout method.
- Option 1: Once your items are added to your cart and you begin the checkout process you will see your points balance and a dropdown to “Choose reward.”
- Option 2: Start shopping, add your items to your cart and then come back (here) and go to the “Redeem for Discounts” section. Click “Redeem My Points” and copy & paste your code to apply in cart or at checkout based on the number of points you'd like to redeem. (Recommended for ShopPay, International, and 1st time subscription purchases). -
If you redeemed points but didn’t use the code towards your purchase the code is still valid and can be redeemed at a later date. All codes can be found in your "Rewards History." You will also receive an email with the code in case you don’t complete your purchase immediately after redeeming.
Can’t find the email? Let us know and we would be happy to help. (hello@primallypure.com) -
Any product that is returned or any order that is canceled will reverse or decrease the points you received from that purchase. If you moved up a tier on that order, your tier will also be adjusted accordingly.
If an order is placed using Pure Points and then you complete a return, you forfeit points used.
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Points will be applied to your account after your order is fulfilled. If your order has been delivered and you do not see your points in your account for the order please reach out to (hello@primallypure.com).
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In order to earn points for a review it must be a verified review meaning the review must be submitted via the email you receive from hello@primallypure.com. A review request email will be sent to the email address used to place the order 14 days after the order is placed, if you don’t receive it within 21 days of your purchase please reach out to our team and we will be able to help!
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Birthday points will not appear in your account until 30 days after you submit the date as a fraud prevention measure. If you do not see the points 30 days later, please contact us at (hello@primallypure.com).
Tiers
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We have four tiers: Jade, Rose Quartz, Nephrite, and Bian. When you sign up for our program, you're automatically in the Jade tier just for signing up! You can begin acrruing points right away. Once you reach a new tier, you'll maintain that tier level for an entire year unless you reach a new tier level. Then you will maintain the new tier level for 365 days.
Our tiers are based on the amount of money spent and each new tier has new benefits to unlock!
- Jade: $0 - $250 (active enrollment is required to receive benefits)
- Rose Quartz: $250-$500
- Nephrite: $500-$1000
- Bian: $1000+
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Tier status is calculated by your previous 365 day spend. Once you reach a tier status you will maintain it for a minimum of 12 months unless you reach the next tier.
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We will send a gift via email or post for our Nephrite + Bian tier members - trust us, it’ll be worth the wait!
Orders + Returns
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If you just forgot to sign in when placing your order, no worries. Your points will be waiting in your account as long as you used the same email address connected to your Pure Rewards account at the time of purchase.
To ensure that you will accrue points correctly, please make sure the same email address is used for your payment method and Pure Reward account. We do recommend being logged in for future purchases in order to ensure orders are counted towards your tier status.
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Any product that is returned or any order that is canceled will reverse or decrease the points you received from that purchase. If you moved up a tier on that order, your tier will also be adjusted accordingly.
Referral Program
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We do! You are welcome to refer your friends and earn $10 towards your next $50+ purchase for each successful referral.
A successful referral is when you send a new customer to Primally Pure using your referral link and they complete a purchase that meets the following conditions:
- Purchase must be $50+ after any discounts or gift cards.
- If their purchase is under $50, deemed to not be their first purchase, or if they have been on our site before and are already a member of our Pure Rewards program, it will not be considered a successful referral.
Please reach out to us with any other questions regarding the program!