Please email our team at [email protected] and make sure to provide your name, email and your order number if you have it, along with the order updates you'd like to make. Our team is always happy to help!

If you purchased Worry-Free Delivery with your order, you can submit a claim HERE.

You'll simply need your order number and the email address used to place your order. Depending on the type of claim, you may be asked to provide additional information or photos to help with the review process.

The timeframe for submitting a claim depends on the type of issue.

Claims for damaged, stolen, or wrong items should be submitted within 15 days of delivery.
Claims for lost packages may be submitted after the required waiting period has passed.
All claims must be submitted within 60 days of your order date

We recommend filing your claim as soon as possible to help ensure a smooth review process. If you have any questions, our team is always happy to help at [email protected].

We’re sorry to hear there’s an issue with your order! If you added Worry-Free Delivery, you can start a claim HERE for quick support.

If your order does not include Worry-Free Delivery, please reach out to [email protected] and our team will be happy to help. While issues that occur outside of our control are not guaranteed to be covered without Worry-Free Delivery, we’ll always do our best to support you.

For added peace of mind and protection against unexpected delivery issues, we recommend keeping Worry-Free Delivery on your future orders.

We’re sorry to hear there’s an issue with your order! If you added Worry-Free Delivery, you can start a claim HERE for quick support.

If your order does not include Worry-Free Delivery, please reach out to [email protected] and our team will be happy to help. While issues that occur outside of our control are not guaranteed to be covered without Worry-Free Delivery, we’ll always do our best to support you.

For added peace of mind and protection against unexpected delivery issues, we recommend keeping Worry-Free Delivery on your future orders.

Once your order has left our facility, you will receive an email containing tracking information that you can reference to see any updates on its status.

You may return or exchange eligible items within 60 days of your order being fulfilled, even if they have been opened or gently used. Simply start your return or exchange through our Return & Exchange Portal.

*We reserve the right to limit or deny any return, exchange, or claim request. All requests are subject to review by a third-party provider. Customers found to be abusing our policies may be ineligible for future returns, exchanges, or claims.

We’re sorry to hear there’s an issue with your order! If you added Worry-Free Delivery, you can start a claim HERE for quick support.

If your order does not include Worry-Free Delivery, please reach out to [email protected] and our team will be happy to help. While issues that occur outside of our control are not guaranteed to be covered without Worry-Free Delivery, we’ll always do our best to support you.

For added peace of mind and protection against unexpected delivery issues, we recommend keeping Worry-Free Delivery on your future orders.