Once your order has left our facility, you will receive an email containing tracking information that you can reference to see any updates on its status.

Timing for international orders can vary. We strive to fulfill and ship orders within 3 days of receipt and use FedEx as our carrier for international orders. Depending on the country and its import regulations, there may be delays due to clearing customs or a duty imposed by the governing authorities for which the recipient is responsible.

At this time we are not offering local pick-up but we hope to have it available in the future.

Please email our team at hello@primallypure.com and make sure to provide your name, email and your order# if you have it, along with the order updates you'd like to make. Our team is always happy to help!

Please complete the below form and we’ll get back to you as quickly as possible!

Please email us at hello@primallypure.com so we can help.

Please submit a return request.

This could be due to using multiple codes for one order. At this time we are only able to honor one promo code per transaction, which includes subscription orders (a free shipping code is automatically applied at checkout). If you are only using one code, make sure you enter the code in the gift card or discount code“ area on the right hand side of the screen at check out. If you are still experiencing problems, please reach out to our team at hello@primallypure.com and we'd be happy to help.

Thank you for sharing Primally Pure with your friends! Please fill out a form to send your friend(s) an email with a unique link or promo code to be entered at checkout. Your friends order must be at least $50.00 and subscriptions are not eligible. Once they make their purchase, you will be awarded $10.00 to use towards your next purchase of $50.00 or more.