Sometimes packages are scanned under the wrong setting as the mail carrier is loading his or her truck for the day's delivery which triggers the delivered email you received. Typically the package shows up in the mailbox within 24-48 hours, but if you still haven’t received it, please let us know and we’d be happy to assist you.

Once your order has left our facility, you will receive an email containing tracking information that you can reference to see any updates on its status.

Timing for international orders can vary. We strive to fulfill and ship orders within 3 days of receipt and use FedEx as our carrier for international orders. Depending on the country and its import regulations, there may be delays due to clearing customs or a duty imposed by the governing authorities for which the recipient is responsible. Also, please note that at this time, we’re unable to ship CBD products internationally due to the current CBD regulations.

Yes! Simply select Local Pickup as your delivery option at checkout. Please allow 24 hours for our team to prepare your order.

Please complete the below form and we’ll get back to you as quickly as possible!

Please complete the below form and we’ll get back to you as quickly as possible!

Please submit a return request.

Please submit a return request.

This could be due to using multiple codes for one order. At this time we are only able to honor one promo code per transaction, which includes subscription orders (a free shipping code is automatically applied at checkout). If you are only using one code, make sure you enter the code in the gift card or discount code“ area on the right hand side of the screen at check out. If you are still experiencing problems, please reach out via the form below and we’d be happy to help you!

Thank you for sharing Primally Pure with your friends! Please fill out a form to send your friend(s) an email with a unique link or promo code to be entered at checkout. Your friends order must be at least $67.00 and subscriptions are not eligible. Once they make their purchase, you will be awarded $14.00 to use towards your next purchase of $67.00 or more.