This could be due to using multiple codes for one order. At this time we are only able to honor one promo code per transaction, which includes subscription orders (a free shipping code is automatically applied at checkout). If you are only using one code, make sure you enter the code in the "gift card or discount code“ area on the right hand side of the screen at check out. If you are still experiencing problems, please reach out via the form below and we’d be happy to help you!

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