Frequently Asked Questions

SPA + RETAIL HOURS

The Spa at Primally Pure is open Fridays 11am-4pm and Saturdays 10am-3pm for treatments and retail. We do have Primally Pure products available at The Spa for you to experience and you’re welcome to stop by and shop during our open hours.

*If you’re a local customer and would like to pick up product Monday-Thursday, please place your local pick up order on our website. Orders must be placed online 24 hours prior to pick up and the "local pickup" item must be added to your cart in order to enable this option.

ONLINE BOOKING

To book an appointment online, you’ll first create a personal account that will be used for viewing your booking history, rescheduling or canceling services. After choosing your specific treatment, staff member and preferred date + time, a credit card is required to reserve all skin treatments and a $1 online booking convenience fee will be applied.

*You can also give us a call Fridays and Saturdays at 951.296.7721 to book your Holistic Skin Treatment.

GIFT CERTIFICATES

We offer gift certificates that can be used towards Holistic Skin Treatments and Primally Pure retail products at The Spa. To purchase a gift certificate, please stop by the spa to pick up a letterpressed gift certificate or give us a call (951.296.7721) to process the purchase over the phone during our open hours.

We're open Fridays 11-4 and Saturdays 10-3 and are located at 41120 Elm Street Suite A, Murrieta, California (please be sure to include Suite A when using GPS).

*Gift certificates for The Spa are separate from the gift cards available on our website, which are only valid for our online product store.

CANCELLATION POLICY

We understand scheduling conflicts can arise and if you need to cancel or reschedule your treatment for any reason, please do so 24 hours prior to your scheduled service. If less than a 24 hour notice is given or if you do not arrive for your appointment, it will result in a full charge to the credit card on file.

DIRECTIONS + PARKING

THE SPA is located at 41120 Elm Street Suite A, Murrieta, California. Be sure to include Suite A when using GPS. Free parking is accessible in front of Suite A and additional parking is available behind our building. When you enter through the main doors, take the stairs to the 2nd level and turn left where you'll be welcomed by our Spa Experience Coordinator.

ARRIVAL

Please plan to arrive 15 minutes prior to your appointment time to complete an in-depth skincare consultation while relaxing with a cup of organic herbal tea + soothing foot soak. For late arrivals, we reserve the right to forgo the foot soak in order to maintain maximum treatment time and to respect the schedule of our spa team + guests. Thank you for your understanding!

PAYMENT

THE SPA is only able to accept credit card payments for Holistic Skin Treatments and retail products. However, cash is accepted if you would like to leave gratuity.

PRODUCTS

Formulated using real ingredients derived from nature for maximum purity + potency, Primally Pure is the only product line we carry and incorporate in all of our Holistic Skin Treatments. Made with only 100% natural + non-toxic ingredients, Primally Pure supports skin health with fewer ingredients, for superior results.

CHILDREN

We're committed to creating the most restful, restorative space possible. While we love kids, please keep them at home - for our sake and yours ;) Holistic Skin Treatments can be scheduled for teenagers 13+.

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